Terms and Conditions

1. TOKKO offers only the sale of custom-made furniture - i.e., non-prefabricated products. TOKKO does not stock ready-made furniture for immediate shipment. After the customer selects a particular product and fabric color in the online store, TOKKO then, only proceeds to make the order. 
2. Please be advised that in the case of non-prefabricated products, in accordance with Article 38(3) of the Law of May 30, 2014 on Consumer Rights, you do not have the right to withdraw from a contract concluded remotely. 
3. Bearing in mind that you do not have the right to withdraw from the contract within 14 days, without giving a reason, pursuant to Article 27 (1) of the Law of May 30, 2014 on Consumer Rights, please shop thoughtfully. It is possible to order fabric samples before making a final decision on the purchase of a piece of furniture. If you would like to order fabric samples, please contact us by email at contact@tokko.design. 

1. In order to make shopping in our store more convenient, we encourage you to create an account, while it is not mandatory. The created account can be deleted at any time.
2. All information about the goods available in the store, possible methods of payment, method and cost of delivery, will be displayed on the screen of your device in the course of placing an order. 
3. After placing an order, it is necessary to pay for it (an unpaid order may be canceled).
4. TOKKO reserves the right to refuse an order or cancel it if it was placed using: software, robot, crawler, spider or any automated system or scripted behavior or any third party services used to place an order on your behalf.
5. The prices offered at the time the order is placed are applicable. The prices offered are final prices, that is, they also include VAT at the current rate. Until the sales price is paid in full, the product remains the property of TOKKO. 
6. Orders shall be realized on the territory of Poland. 
7. Shipping costs of the Goods shall be covered by the Buyer, who shall pay them simultaneously with the payment of the price for the Goods.
8. Shipping of the Goods shall take place within 4 (four) weeks from the date of crediting the payment for the Goods on TOKKO's bank account.
9. TOKKO shall be obliged to deliver the Goods to the Buyer in accordance with the Contract of Sale relating thereto. 
10. The Goods delivered to the Buyer should be in an intact condition.
11. The Buyer should check the Goods in the presence of the courier. If the package of Goods is damaged, the Buyer should write a damage report and contact TOKKO.

1. In order for Customers to properly use the Store, it is necessary to have a total of:
   a) connection to the Internet;
   b) possession of devices that allow the use of Internet resources;
   c) use of a web browser that allows hypertext documents to be displayed on the device's screen, linked to the Internet via a networked web service, and that supports the JavaScript programming language, in addition to accepting cookies;
   d) having an active e-mail account.
2. Within the Store, it is prohibited for Customers to use viruses, bots, worms or other computer codes, files or programs (in particular, process automation scripts and applications or other codes, files or tools).
3. The Seller informs that it uses cryptographic protection of electronic transfer and digital content through the use of appropriate logical, organizational and technical measures, in particular to prevent access by third parties to data, including through SSL encryption, use of access passwords and anti-virus or anti-wanted software programs. 
4. The Seller informs that despite the use of safeguards referred to in paragraph 3 above, the use of the Internet and services provided electronically may be threatened by the access to the ICT system and the Customer's device, harmful software or access to the data located on this device by third parties. In order to minimize the aforementioned threat, the Seller recommends the use of anti-virus programs or means of protecting identification on the Internet.

1. The Customer is obliged to use the Store in a manner consistent with generally applicable laws, the provisions of the Rules and Regulations, as well as with good morals.
2. Provision of unlawful content by the Customer is prohibited.
3. The Buyer may purchase Goods both after creating an Account and without creating an Account. If an Account is created, the Buyer should log in to it before starting purchases. 

In order to conclude a Contract of Sale, the Buyer should perform the following actions:

1. enter the Store's website;
2. enter the tab of the selected Goods and click the “to cart” button;
3. enter the “shopping cart” tab and click the “realize purchase” button;
4. enter or select the following data in the displayed form:
   a) first name (optional) and last name;
   b) e-mail address;
   c) phone number (optional);
   d) address;
   e) payment method;
5. optionally - check the checkbox next to the statement of consent to receive the Newsletter;
6. click the “Pay Now” button, and then make payment for the Goods according to the selected payment method.

1. In order to conclude an Agreement for the provision of the Account Service, the User should perform the following steps:
   1) enter the Store's website, and then click on the “create an account” tab,
   2) enter the following data in the form that appears:
   a) first and last name;
   b) e-mail address;
   c) the password to the Account created by the User;
   3) obligatorily check the checkbox next to the statement that you have read the Regulations and Privacy Policy and accept their provisions;
   4) optionally - check the checkbox next to the statement of consent to receive the Newsletter; 
   5) click the “create” button.
2. Clicking the “create” button is tantamount to the User concluding an Agreement for the provision of the Account Service.
3. The User shall gain access to the Account immediately upon clicking the “create” button.
4. By means of the Account, the User may, in particular:
   1) store his/her personal data; 
   2) place Orders and review the placed Orders.
5. The Seller informs, and the User acknowledges, that maintaining compliance of the Account Service with the Agreement on provision of the Account Service does not require the User to install its updates. 
6. In the event that the User is not granted access to the Account immediately after the conclusion of the Agreement for the provision of Account Services, the User shall summon the Seller to grant access to the Account immediately. The summons referred to in the preceding sentence may be sent via TOKKO email. If the Seller fails to grant the User access to the Account immediately after receiving the summons referred to in the preceding sentence, the User may withdraw from the Agreement for provision of the Account Service. 
7. Notwithstanding the provisions of Paragraph 6 above, if the User fails to grant access to the Account, the User may withdraw from the Agreement for provision of the Account Service without calling the Seller to grant access to the Account, if at least one of the cases indicated in Article 43j Paragraph 5 of the Consumer Rights Act occurs. 
8. Notwithstanding the provisions of Paragraphs 6-7 above, the User may terminate the Agreement for the provision of Account Services at any time and without stating a reason, with immediate effect. In addition, pursuant to Article 27 et seq. Consumer Rights Act, the User may withdraw from the Agreement for Provision of Account Services without stating a reason, within 14 (fourteen) days from the date of its conclusion. 
9. Withdrawal from or termination of the Agreement for the provision of Account Services, regardless of the basis for such action, shall be made by the User's submission to the Seller of a statement of withdrawal from or termination of the Agreement for the provision of Account Services. The statement referred to in the preceding sentence may be sent by e-mail. The Seller shall delete the Account immediately upon receipt of the statement referred to in the preceding sentence. 
10. In the case of the User's use of the Account in a manner contrary to the generally applicable law, the provisions of the Regulations or good morals, as well as provision by the User of content of an unlawful nature, the Seller may terminate the Agreement for provision of the Account Service with a notice period of 7 (seven) days, by submitting to the User a notice of termination via e-mail. Upon expiration of the notice period indicated in the preceding sentence, the Account shall be permanently deleted. During the notice period, the Seller may block the User's access to the Account for a period not exceeding 7 days, if it is necessary to prevent the User from committing further violations.
11. In the case of the measure referred to in paragraph 10 above, the User against whom the measure was applied may file an appeal.
12. Blocking or deletion of the Account does not affect the performance of the Sales Contracts concluded by the User before the blocking or deletion of the Account.

1. TOKKO is liable for the non-conformity of the purchased product with the sales contract. 
2. TOKKO is liable for the non-conformity of the goods with the contract existing at the time of delivery and revealed within two years from that time. The non-conformity of the goods with the contract, which is revealed before the expiration of two years from the time of delivery of the goods, is presumed to have existed at the time of delivery, unless the contrary is proven or the presumption cannot be reconciled with the specifics of the goods or the nature of the non-conformity of the goods with the contract.
3. As part of your complaint, you may demand TOKKO to repair or replace the product. You may also demand a reduction in its price or withdraw from the contract under the terms of Section 5a of the Consumer Rights Act (i.e., if TOKKO has refused to repair or replace the goods; has not repaired or replaced the goods; has attempted to repair or replace the goods, but the goods are still not in conformity with the contract; has stated that it will not repair or replace the goods within a reasonable time or without undue inconvenience to the consumer; the goods are materially inconsistent with the contract). For details on the consumer's rights in the situation of non-conformity of the purchased product with the contract, see Article 43a et seq. of the Law of May 30, 2014 on Consumer Rights.
4. Pursuant to Article 558 § 1 of the Civil Code, TOKKO's liability under warranty to Buyers who are Entrepreneurs is excluded.

1. You have the right to file a complaint at any time. TOKKO undertakes to consider it within 14 days from the date of receipt of the complaint.
2. Complaints can be submitted:  
   a) by means of a postal operator by sending the notification to the address: 85 Romana Dmowskiego Street, 60-204 Poznań, 
   b) by e-mail to: contact@tokko.design,
   c) by phone at: +48 571 347 900.
3. In the complaint notification you should provide: your name and surname, contact details (including e-mail address) regarding the complaint, indicate the product/service to which the notification applies, as well as the reason for the complaint with a description.
4. If TOKKO does not respond within 14 days from the date of receipt of the notification, it is considered to have acknowledged the complaint.
5. TOKKO will respond to the complaint by e-mail. If you do not have an e-mail address or do not indicate one, the response will be sent in paper form to the mailing address you provided, or in the absence of such an address to the address to which the product was delivered. 
6. You have the right to file an appeal within 14 days of receiving the response to the complaint. The appeal should be sent by e-mail to contact@tokko.design,lub by postal operator to the address: 85 Romana Dmowskiego Street, 60-204 Poznań. 

1. You have the right to use out-of-court dispute resolution methods, including the examination of complaints and the pursuit of claims.
2. You have the right to:
   a) Refer the dispute arising from the conclusion of a sales contract with TOKKO to a permanent or amicable consumer court for resolution.
   b) Refer the dispute to the district (municipal) consumer ombudsman or a social organization whose statutory tasks include the protection of consumer rights,
   c) Refer the matter to the provincial inspector of the Trade Inspection Authority with a request for out-of-court dispute resolution.
3. Detailed information can be found on the website of the Office of Competition and Consumer Protection at: https://www.uokik.gov.pl/.
4. In order to resolve the dispute, you have the option of using out-of-court complaint and redress procedures in accordance with the Online Dispute Resolution procedure developed by the European Commission, available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show. However, we would like to point out that we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration committee.

We process your personal data to enable you to use the store and to fulfill your orders. Detailed information on this subject can be found in our Privacy Policy.