Help Center - Terms and Conditions

We know that reading regulations is not an exciting activity, so to help you get to the most important information about our store and the rules of using it, we have prepared a summary of them. 

1. The store is owned by Tokko Company. 
2. You can contact us by e-mail contact@tokko.design.
3. To increase the convenience of shopping in our store, we encourage you to create an account, but it is not mandatory. Regardless of the created account, you can delete the account at any time.
4. All information about the goods available in the store and possible methods of payment and delivery will be displayed on the screen of your device during the ordering process. 
5. After placing an order, it is necessary to pay for it (an unpaid order may be canceled).
6. The purchased goods should reach you intact. If the package of goods is damaged, you should write a damage report and contact us immediately. 
7. You can return the purchased goods without giving a reason within 14 days from the date of its delivery. We will refund the money for the goods to you no later than within 14 days from the date of receipt by us of the returned goods or proof of their return. 
8. If the goods reach you damaged, defective or otherwise inconsistent with the sales contract, you can file a complaint regarding it. We will respond to the complaint within 14 days from the date of its receipt. 
9. In case of problems with your account, you have the right to file a complaint about it (please submit it by e-mail). We will respond to the complaint within 14 days from the date of its receipt. 
10. To enable you to use the store and fulfill orders placed by you, we process your personal data. Detailed information on this subject can be found in our Privacy Policy.

The full content of the store's terms and conditions can be found here: Terms and conditions

If you have any questions or doubts about the regulations or purchases in our store, please contact us!

Enjoy your shopping!