Help Center - Warranty and Returns

1. The provisions of this § 8 apply only to the Buyer who is a Consumer or an Entrepreneur with consumer rights. 
2. The Buyer has the right to withdraw from the Sales Agreement without giving any reason within 14 (fourteen) days from the date of taking possession of the Goods by him or a third party indicated by the Buyer who is not a carrier.
3. The right to withdraw from the Sales Agreement is exercised by the Buyer by submitting to the Seller a statement of withdrawal from the Sales Agreement (hereinafter: "Statement"). To meet the deadline for withdrawal from the Sales Agreement, it is sufficient to send the Statement before the deadline referred to in paragraph 2 above.
4. The statement may be submitted by the Buyer in any form, in particular on the form constituting Annex 2 to the Act on consumer rights. To improve the exercise of the right to withdraw from the Sales Agreement, the Seller recommends, however, to submit a Statement in the manner indicated in sections 5-8 below. 
5. The Buyer may submit a Statement in the form of:
6. Electronic;
7. On paper.
8. In the case of selecting the Statement in electronic form, the Buyer should send an e-mail to the address indicated in § 1 section 4 point 1 of the Regulations containing the following elements:
9. name and surname of the Buyer;
10. e-mail address;
11. correspondence address;
12. express statement of withdrawal from the Sales Agreement;
13. indication of the Goods to which the withdrawal from the Sales Agreement relates;
14. Order number;
15. the date of placing the Order;
16. PKD codes of business activity conducted by the Buyer (if the Buyer is an Entrepreneur with Consumer rights).
17. If you choose the Statement in paper form, the Buyer should print and complete the form constituting Annex 1 to the Regulations and then send it together with the Goods to the address indicated in paragraph 10 below. 
18. The Seller sends the Buyer a confirmation of receipt of the Statement immediately after its receipt, by e-mail. 
19. In the event of exercising the right to withdraw from the Sales Agreement, the Buyer should return the Goods to the Seller within 14 (fourteen) days from the date of withdrawal from the Sales Agreement. To meet the deadline referred to in the preceding sentence, it is sufficient to send back the Goods before its expiry.
20. The standard Goods should be sent back to the following address:

ul. Leśna 4,
62-050, Krosno

1. The Buyer bears the direct costs of returning the Goods.
2. The refund of payments made by the Buyer takes place after the Seller receives the returned Goods or proof of their return by the Buyer, whichever occurs first. The refund shall be made using the same method of payment as used by the Buyer in the original transaction unless the Buyer expressly agrees otherwise. The buyer does not bear the cost of returning the payment made.
3. The Buyer shall be liable for any decrease in the value of the Goods resulting from using them in a manner other than it was necessary to establish the nature, characteristics and functioning of the Goods. 
4. The Buyer is not entitled to withdraw from the Sales Agreement in cases specified in Article 38 of the Consumer Rights Act, in particular when:
5. the Goods are a non-refabricated item, produced to the Buyer's specifications or serving to satisfy his individualized needs;
6. the Goods is an item which, after delivery, due to its nature, has been inseparably combined with other items.