Help Center
Can't find the answer you're looking for? You can email us at support@tokko.design
FAQ

Help Center - FAQ

Company

Do you have any physical stores?

No, we do not have any physical stores yet. But please follow our social media channels, to stay up to date with all the important news.

I'm an influencer. Are you open for any type of cooperation?

We like meeting creative and open-minded people. If you want to know us closer, please contact our marketing team by sending e-mail to: marketing@tokko.design.

Payments

Which payment methods are available?

...

Payment on delivery - is it possible?

No, payment on delivery option is not available.

Is it possible to purchase furniture in installments?

Yes, of course it's possible.

Delivery

How will I receive ordered furniture?

Your order will be delivered by a shipping company specializing in Home Delivery service. Your furniture will be delivered, brought to the indicated floor, unpacked in the apartment and placed in the indicated place.

Will the couriers carry my order upstairs?

Yes of course. Couriers are obliged to bring the furniture to the selected floor, unpack it and place it in the indicated place.

Is self-pickup option available?

No, self-pickup option is not available.

I haven't received delivery information

The Delivery Service Company has 48 hours to contact the customer. If this does not happen, please report it to our service office via phone +48 695 602 859 or by sending an e-mail to: support@tokko.design.

I am renovating my apartment. I ordered furniture but delivery is planed before renovation ends.

If the furniture is in production and your home is being still renovated, please contact us as soon as possible at support@tokko.design. We will definitely help you and store your furniture for a maximum of 45 days.

What if I'm not at home on the scheduled delivery day?

Couriers makes individual arrangements with each customer about delivery day and hour. Once the shipment status is set by „in delivery", it cannot be changed.

Are the furnitures shipped throughout Poland?

Yes.

How can I change my shipping address?

If you want to change your shipping adress, please contact our Customer Service Office at support@tokko.design.

Complaints and Returns

Can I return my order?

Due to the fact that all products we sell are manufactured to individual order, they cannot be returned. You will also find information about this on the product card and in the store regulations.

The furniture I ordered arrived damaged. What's next?


Please send your complaint at support@tokko.design. In the Warranty and Returns tab you will find detailed instructions on how to properly return/exchange the purchased furniture.

I received an incomplete furniture (example: legs are missing). What should I do?

Please contact our Customer Service at support@tokko.design.

Materials

Can I choose different fabrics?

Yes, please contact the Customer Service Office at support@tokko.design. If you have selected a specific fabric and we do not have it in our offer, we will try to order it for you. If you need a help in choosing one, our specialists will be happy to help you choose the right fabric that meets your requirements.